Shipping policy

Shipping

Order Processing:

Normal order processing can take between 1-4 business days (Monday – Friday).

Shipping Delivery

The following shipping methods are available: Standard Ground (3 - 5 business days), Second Day (2 business days), Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day, Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available. Currently, we do not ship to international addresses. Please note that orders could arrive in multiple packages.

You can track your order by tracking number or order number.

Standard Ground:

Orders delivered within the 48 contiguous states should arrive in 3 - 5 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $25 delivery fee. Alaska and Hawaii are excluded from Free Shipping promotions.

Second Day:

Second Day is only available on select products for our customers who ship orders within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if they are placed by 11:00am GMT ET on a business day, and should arrive in 2 business days. Orders placed after 11:00am GMT ET will be processed on the following business day, and should arrive in 3 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.

Next Day:

Next Day delivery is only available on select products for customers who ship orders within the 48 contiguous United States. Next Day delivery orders will be processed on the same day if they are placed by 11:00am GMT ET on a business day, and should arrive in 1 business day. Orders placed after 11:00am GMT ET will be processed on the following business day, and should arrive in 2 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.

Returns Information

All items require a Return Authorization Number, which can be provided by contacting our Customer Service department. To be eligible for return, items cannot be installed and must be in new condition, the item must be complete of all its components, and it must be in the original packaging. Damage caused by improper installation or abuse is not covered.

RMA number is valid for 30 days from date of issuance. Your return package must be shipped to our facility by the expiration date listed.

Some returns are subject to a restocking fee for non-warranty or errors that are returned over 30- days from purchase date. Items that are discontinued or no longer available are not eligible for return. Items returned without an RMA Number are subject to refusal or restocking fee. Freight collects or COD returns will be refused.

Please allow up to 30 days for electrical & electronic items to be credited or exchanged. If an electric or electronic product is tested and deemed to not be defective, the part may be returned to the customer with no credit given.

Special Order items may only be returned in the case of a manufacturer's defect. For assistance and warranty information, please contact our Customer Service Team.

How To Return An Item

To request an RMA number, please visit our customer service for further details.

Buddy Vision is not liable for additional labor expenses that occur as the result of an incorrect or defective part.

Please ship the item back to the address provided by the Customer Service Representative. If you are returning an item due to shipping damage, a manufacturer's defect, or the item received is not what was ordered, a pre-paid shipping label will be provided. Unless returning with a pre-paid label, and for your protection, please use a shipping service that can be tracked such as registered USPS, Fedex or UPS. We cannot guarantee refunds for items sent via non-trackable means. We are unable to accept COD or freight-collect shipments.

Once we have received and inspected your item, your refund will be processed for all eligible returned items. Returned items must not have been installed and should be in their original packaging with all kit components. We strive to process all returns within 5 business days; however, during exceptionally busy periods, this timeframe may increase slightly. Please allow for up to 14 business days for your return to be processed, and up to 30 days for electrical and electronic items.